Expédition & retours

Shipping Information

At Jardin Abris Magasin, we strive to deliver your outdoor storage solutions quickly and efficiently. Below you’ll find all the details about our shipping process.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

International Shipping

We ship worldwide, with some exceptions in Asia and remote areas. International customers should note:

• Customs duties and taxes are the responsibility of the recipient
• Delivery times may vary based on customs processing
• We recommend choosing tracked shipping for international orders

Returns & Exchanges

We want you to be completely satisfied with your outdoor storage purchase. If you’re not happy with your item, we offer a straightforward return and exchange policy.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

• Abris de jardin en toile (Fabric garden shelters)
• Accessoires pour abris already installed
• Custom-made or personalized products

Step-by-Step Return Process

Step 1: Submit a Return Request

Email our customer service at [email protected] with the following information:

• Subject: Demande de retour/échange – [Order Number]
• Email Body: Include:
  • Product name you wish to return
  • Reason for return
  • Whether you want a refund or exchange
  • Confirmation that the item is unused and in original packaging
  • Your name and phone number

Step 2: Approval & Instructions

Our team will review your request within 48 business hours and send:

• Return authorization confirmation
• Return label (if applicable)
• Detailed return instructions

Step 3: Ship Your Return

Once approved:

• Repackage the item carefully in its original packaging
• Include all original documents (invoice, delivery note)
• Use the provided return label or arrange your own shipping

Note: Return shipping costs are your responsibility unless the return is due to our error or a defective product.

Step 4: Return Processing

After we receive your return:

• We’ll inspect the item within 5 business days
• We’ll notify you about the status of your return

Refunds

Once your return is approved:

• Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  • 3-5 business days for credit card payments
  • 24-48 hours for PayPal payments
• Amount: You’ll receive the full item price minus original shipping costs (unless the return is due to our error)

Exchanges

For exchanges:

• We’ll ship the new item once your return is approved
• Additional shipping costs for the exchange are your responsibility
• Price differences will be adjusted accordingly

Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange a free return and fast replacement
• In some cases, we may offer a full refund

Need Help?

For any questions about our shipping or return policy, please contact us:

• Email: [email protected]
• Mailing Address: Jardin Abris Magasin, 33 Avenue Sergent Maginot, Rennes, FR 80500